Domestic shipping

         Delivery delays can occur due to various reasons.

• Track Progress: Monitor tracking updates to identify any delays early.

• Contact Carrier: If the package is significantly delayed, contact the shipping carrier for more information.

• Stay in Touch with Seller: Inform the seller of the delay and seek their assistance in resolving any issues.
  

returns & exchanges

What is your return policy for standard items?

• For standard items, our return policy allows you to return products within 30 days of purchase for a full refund or exchange, provided the items are in their original condition and packaging. Please ensure you have the receipt or proof of purchase when initiating a return.

  Can I return custom items?

• No, there are no returns on custom items. Custom items are specifically tailored or personalized according to your specifications, making them non-returnable. This policy ensures that all custom orders are unique and tailored precisely to your requests.

  Can I cancel a custom item order before it is shipped?

• Order cancellation policies for custom items vary. Generally, you may cancel a custom item order within 24 hours of placing it. After this period, the production process begins, and cancellations may not be possible. Please contact our customer service team as soon as possible if you need to cancel a custom order.

  Are there any exceptions to the no return policy for custom items?

• The no return policy for custom items is strict to ensure fairness and consistency. However, exceptions may be considered in extraordinary circumstances at our discretion. If you believe your situation warrants an exception, please contact our customer service team for further assistance.

• By clearly understanding our return policy, especially regarding custom items, you can make informed purchasing decisions and know what to expect in case of any issues.
  

  damaged or faulty goods

  What if there is a defect or error in my custom item?

• If there is a defect or error in the custom item due to our mistake, we will gladly remake the item or offer a full refund. Please contact our customer service team @ Nthomas@bossladiunlimitedenterprise.com with details and photos of the defect or error, and we will resolve the issue promptly.

contact us

EMAIL: Nthomas@bossladiunlimitedenterprise.com

PHONE: 1.888.226.7446